SUPPORT

How can we help?

Help with Jessalyn, subscriptions, privacy, and your data.

Contact support

Email contact@jessalyn.ai. Include the device platform and a brief description of the issue. Do not email journal entries, consultation transcripts, passkeys, access tokens, or other sensitive content.

Export or delete your data

  1. Open Jessalyn and go to Settings → Data & privacy.
  2. Choose Export your data to prepare and download an available copy.
  3. Choose Delete account, confirm, and complete passkey verification to remove your account and stored app data and sign out.

Account deletion removes your server-side passkeys and notification registrations. It does not cancel an Apple App Store or Google Play subscription; manage or cancel that separately in your store settings. See the Privacy policy for retention details.

Subscriptions

Manage or cancel a subscription from Jessalyn’s Plan settings or your Apple App Store or Google Play account. Store billing and refund requests may need to be handled by Apple or Google.

Important

Jessalyn is not an emergency or crisis service. For immediate danger or urgent help, contact local emergency services or an appropriate crisis service. Review ourTerms of service and Privacy policy.