SUPPORT
How can we help?
Help with Jessalyn, subscriptions, privacy, and your data.
Contact support
Email contact@jessalyn.ai. Include the device platform and a brief description of the issue. Do not email journal entries, consultation transcripts, passkeys, access tokens, or other sensitive content.
Export or delete your data
- Open Jessalyn and go to Settings → Data & privacy.
- Choose Export your data to prepare and download an available copy.
- Choose Delete all data and complete passkey verification to remove stored app content.
Manage imported health data from Health settings and passkeys from Passkey settings. For an account-level request involving passkey or transaction records, email support from the address above. See the Privacy policy for retention details.
Subscriptions
Manage or cancel a subscription from Jessalyn’s Plan settings or your Apple App Store or Google Play account. Store billing and refund requests may need to be handled by Apple or Google.
Important
Jessalyn is not an emergency or crisis service. For immediate danger or urgent help, contact local emergency services or an appropriate crisis service. Review ourTerms of service and Privacy policy.